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Support Center

Hours of Operation:

Mon-Fri: 8a-7p EST
Sat: 10a-2p EST

Headquarters Address:

9715 Kincaid Dr Ste 1100
Fishers, IN 46037

Need help finding which products you need?

Try our Water Solutions Guide for instant recommendations to treat all your water problems.

Frequently Asked Questions

Find answers to common support questions related to EasyWater products. If you do not see an answer to your question below, please call us at 1-888-766-7258, or submit through our support request form below.

PAYMENT OPTIONS

Is financing available?
Yes, financing is available when you purchase EasyWater products through one of our in-home consultants or Authorized Partner Dealers. See financing options
Can I rent EasyWater products?
EasyWater products are not available for rent, but you may finance them through one of our in-home consultants or Authorized Partner Dealers in your area.

WATER PROBLEMS & TREATMENT

What is hard water?

Hard water is water that contains a high level of dissolved minerals, mainly the minerals calcium and magnesium. According to a World Health Organization report (2003), hard water is generally not harmful to your health, but it can be extremely damaging to your home’s plumbing and water-using fixtures and appliances. See our hard water page to learn more.

What is soft water?

Soft water is water that has very low levels of dissolved hardness-causing minerals. Water in some areas is naturally soft. More often, an ion exchange water softener will be used to soften water. These water softeners will remove the hardness minerals of calcium and magnesium from water, and replace them with sodium or potassium. ‘Softening’ water is an industry term that refers to this ion exchange process.

What’s the difference between a water softener, a water conditioner and a water filter?

A water softener will remove hardness minerals, and to a lesser extent, iron and manganese, from water and replace these lost minerals with sodium or potassium. A typical water softener will allow soaps to lather better, will cause water to feel more slick on the skin, reduce water spotting, and reduce future hard water build-up inside plumbing and appliances. It is not designed to remove unhealthy contaminants, or to remove existing hard water build-up.

A water conditioner is any water treatment system designed to affect a change in your home’s water. The EasyWater No-Salt Water Conditioner is considered a water conditioner, and not a water softener, because it does not remove calcium or magnesium from water. Rather than removing the hardness minerals, the No-Salt Conditioner physically changes them to keep them from adhering to surfaces. In this way, the No-Salt Conditioner will protect against scale build-up, even though the minerals remain in the water.

A water filter is any system that removes contaminants from water. Specific filters are designed to remove different contaminants. IronShield, ToxinShield, and RevitaLife are all water filters. Contact us to learn which filtering option is best for your home.

What kind of water problems can EasyWater products treat?

EasyWater products were designed to improve the quality of your water, whether you use well water or water from a municipal source. Common water problems that EasyWater products treat are hard water, rusty water, rotten egg odor, brown water due to tannins, acidic water, and bacterial contamination. We also have water treatment options for removing chemical contaminants from drinking water or household water.

If I have city water, isn’t it treated and safe?

Water that comes from a city or municipal supply is monitored regularly to ensure that the water quality complies to regulations set forth by the EPA (Environmental Protection Agency). Unfortunately, there are potentially tens of thousands of contaminants in water that are not being regulated or tested. In addition, post-treatment system breaches can leave your water supply vulnerable. Point-of-use water treatment systems like the EasyWater systems are essential in order to provide your family with high quality drinking, cooking and bathing water.

INSTALLATION

Is installation included in the price?

When you purchase EasyWater products through one of our dealers or in-home consultants, the cost of installation is typically included with the price. You also have the option of purchasing an EasyWater No-Salt Conditioner, Toxin Shield Cartridge, Bacteria Shield and RevitaLife directly through EasyWater. In this case, the cost of installation is not included.

Do I need to use an EasyWater dealer?

Many EasyWater products, including the No-Salt Conditioner, Toxin Shield Cartridge, Bacteria Shield and RevitaLife, can be purchased directly through us by calling 1-888-766-7258. When you purchase directly through us, we will provide you with thorough installation instructions and support. We also have professional installation available through our dealers and in-home consultants.

Will just one EasyWater product be all I need, or will I need to install several?

Every home and every water source is different, so we build a recommendation specifically for your needs. Our recommendation for optimal treatment might include several different products. You can rest assured that you are receiving the very best treatment available for your home’s water.

GENERAL QUESTIONS

What are my warranty options?
Warranty periods will vary. Specific warranty periods can be found in the Owner’s Manuals. Extended warranties are available on some models. Consult your EasyWater specialist for details.
What is the power usage of the No-Salt Conditioner?

The power usage of our No-Salt Conditioner ranges from 21-48 watts, depending on the model you need for your home. Each uses less than half an amp, and does not require a dedicated or GFCI outlet.

How do I choose the best No-Salt Conditioner for my needs?

The No-Salt Conditioner is sized for your home based on two main factors:

1. The type and size of your home’s plumbing
2. The hardness of your home’s water

Call us at 1-888-766-7258 for the best recommendation.

Do you have customer references?

We have thousands of happy customers across the U.S., and you can read what many of them have to say on our customer reviews page. Because we respect the privacy of our customers, we never give out contact information.

SUPPORT REQUEST FORM

Please fill out the form below, or call us at 1-888-766-7258, so we can help answer your questions right away.

Get A Free Quote

Call us today at 1-888-766-7258, or fill out the form below, to get a free quote for your water solutions.